Shipping Policy

Shipping Policy

Last updated: August 28, 2026

About This Policy

Cooler & Crumb is an independent, multi-brand specialty retailer offering insulated bags and lunch packs from Fit & Fresh, Mier, BUILT, and PackIt. This policy explains how orders are shipped, what shipping costs, and how we handle delays, lost packages, and items damaged in transit. Cooler & Crumb is operated by Marlowe Avenue Retail Group LLC, a limited liability company registered in Oregon that owns and runs the storefront, including order handling, fulfillment, and customer service. We are an independent retailer and are not owned by, affiliated with, or an authorized site of any of the brands we stock.

Shipping Charges and Free Shipping Threshold

• Free shipping on orders over $45.00.
• Standard shipping: $8.00 for orders at or below that threshold.

All amounts are in US dollars (USD). Where a coupon applies, such as 15% off eligible items with code CRUMB15, shipping charges are calculated on the order total that results from checkout pricing rules.

Order Confirmation and Processing

Once your order is placed, you will receive an order confirmation by email. Order confirmations, tracking notifications, and checkout help pages are available around the clock, so you can check on your order at any time even outside our service hours.

Address Accuracy

Please double-check your shipping address before completing checkout. Address corrections are applied before dispatch wherever possible. If you notice an error after ordering, contact us as soon as you can and we will do our best to update the address before your package ships.

Tracking and Split Shipments

When your order ships, you will receive a tracking notification by email. If items in your order ship from different inventory locations, your order may arrive in separate packages, and each shipment will have its own tracking information. If standard delivery time has passed and your tracking has not updated, our shipping support team can open a trace with the carrier on your behalf.

Delays, Carrier Events, and Failed Delivery

Carriers occasionally experience delays due to weather, high volume, or other events outside our control. If a package is delayed, misdelivered, or returned to the carrier after failed delivery attempts, contact us and we will work with the carrier to locate it and get your order to you.

Missing or Damaged Packages

If your package never arrives or arrives damaged, please reach out to our shipping support team. Transit-damage claims are routed to our quality team with photos so the right remedy can be decided. If a carrier is unresponsive after ten business days, the case escalates to the fulfillment manager for a replacement or refund decision.

Contacting Shipping Support

Our primary support channel is email. For general questions, contact us at support@coolerandcrumb.shop. For shipping-specific matters, including delayed, lost, or misdelivered packages, address corrections, and items damaged in transit, contact our dedicated shipping support team at shipping@coolerandcrumb.shop.

What to Include

To help us resolve your request quickly, please include:

• Your order number and, for shipping issues, the tracking number
• The delivery address as entered at checkout
• Carrier notices or photos if the package arrived damaged
• A brief description of your request

How We Handle Your Message

Messages arrive at our shared support inbox and are triaged by a generalist within the service window. Simple questions are answered right away; specialist matters, such as shipping issues, are forwarded to the relevant department with full context, and you will be notified of the transfer. Unresolved general inquiries are escalated to the after-sales department lead for final disposition. Our first response time is one business day.

Service Hours

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT), excluding US federal holidays. Messages received outside the service window enter the queue in order of arrival and are answered the next business morning.

Returns and Warranty

Returns are accepted within 30 days of delivery. Warranty coverage follows the product information and support guidance provided with each item. For full details, please see our Returns Policy and Warranty information.

Payments

We accept credit cards and PayPal.

Contact Us

Cooler & Crumb is operated by Marlowe Avenue Retail Group LLC, 1428 Marlowe Avenue, Suite 305, Portland, OR 97214, United States. For questions about this policy or your shipment, email support@coolerandcrumb.shop or shipping@coolerandcrumb.shop, and we will respond within one business day.