Privacy Policy

Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Cooler & Crumb (coolerandcrumb.shop) and its operating company, Marlowe Avenue Retail Group LLC, collect, use, share, and protect information when you shop with us or contact our support team. Cooler & Crumb is an independent retailer specializing in insulated bags and lunch packs from Fit & Fresh, Mier, BUILT, and PackIt.

Who We Are and Our Roles in Data Handling

The storefront you are visiting is Cooler & Crumb, an independent, multi-brand specialist store located at 1428 Marlowe Avenue, Suite 305, Portland, OR 97214, United States. The legal entity that owns and operates this storefront is Marlowe Avenue Retail Group LLC, a limited liability company registered in Oregon that operates independently owned specialty e-commerce storefronts.

Marlowe Avenue Retail Group LLC is responsible for all aspects of your data handling related to this store, including:

• Curating and maintaining the multi-brand insulated bag and lunch pack catalog
• Processing orders, payments, fulfillment, and returns
• Operating customer service across pre-sales, after-sales, quality, privacy, and shipping channels
• Publishing and enforcing the store's pricing, promotion, and policy terms
• Maintaining accurate product listings, imagery, and care information

We are an independent retailer. We are not owned by, affiliated with, or an authorized corporate site of Fit & Fresh, Mier, BUILT, PackIt, or any other brand we stock, and this domain is not an official site of those brands.

Information You Provide to Us

We collect information you choose to give us when you interact with the store, including:

• Contact and account details: your name, email address, and postal address
• Order information: the products you purchase, shipping address, order number, and order history
• Payment information: payment details needed to complete purchases made by credit card or PayPal. Payment card details are handled by our payment processors and are not stored on our own systems.
• Support inquiries: the content of messages you send to support@coolerandcrumb.shop or legal-privacy@coolerandcrumb.shop, including any order numbers, product names or listing links, and descriptions of your request
• Privacy and legal requests: your full name, the email associated with your account, the nature of your privacy or legal request, and any reference numbers from prior correspondence

Information Collected Automatically

When you browse coolerandcrumb.shop, we automatically receive certain technical information, such as your IP address, browser type, device information, pages viewed, and the referring website. We use this information to operate the site, understand how shoppers use it, keep it secure, and improve the shopping experience.

Transaction and Support Records

We keep records of your transactions and communications with us, including order confirmations, tracking notifications, returns processed under our 30-day return policy, warranty and product support guidance requests, coupon usage, and support correspondence. These records help us fulfill orders, handle returns and escalations, and maintain accurate account histories.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Handle returns within the 30-day return window and provide warranty guidance as described in the product information supplied with each item
• Provide customer support before and after your order, including answering checkout, coupon, and payment questions
• Send order confirmations, tracking notifications, and service-related communications
• Administer promotions such as the CRUMB15 coupon (15% off eligible orders) and enforce checkout rules
• Improve our catalog, site functionality, and product details
• Meet legal, tax, and record-keeping obligations

Service Providers

We share information with trusted service providers who help us operate the store, such as payment processors, shipping and delivery carriers, and website hosting and communications providers. These providers process information on our behalf to perform services like accepting payments, delivering packages, and sending order notifications. We do not sell your personal information.

Payment Processing

We accept credit cards and PayPal. Payment transactions are processed by our payment providers, which receive the information necessary to complete the transaction. We do not receive or store full payment card numbers on our systems.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to keep the site functioning, remember items in your cart, support checkout, and understand site traffic. You can control cookies through your browser settings; disabling some cookies may affect site features such as checkout.

How We Protect Your Information

We use reasonable administrative and technical safeguards to protect the information we hold, including restricting access to those who need it to process orders and handle support. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we are committed to protecting your data as described in this policy.

How Long We Keep Your Information

We retain personal information for as long as needed to fulfill orders, provide support, comply with legal and accounting obligations, resolve disputes, and enforce our policies. Transaction and support records are kept in line with applicable record-keeping requirements, and privacy request records are kept to document how we responded.

Your Choices and Privacy Requests

You may request access to, correction of, or deletion of your personal data, and you may ask questions about this privacy policy and how your data is used. Requests are handled by our dedicated legal and privacy department.

How requests are handled:

• The request is logged and your identity is verified against order records.
• Data requests are fulfilled or answered within the statutory response period.
• Legal correspondence is reviewed by the operating company's compliance lead, and unresolved matters escalate to Marlowe Avenue Retail Group LLC's compliance lead for final disposition.

What to include: your full name, the email associated with your account, the nature of your privacy or legal request, and any reference numbers from prior correspondence. The legal and privacy team responds within three business days.

Contact: legal-privacy@coolerandcrumb.shop

Support Contact and Service Hours

For general questions, including orders, checkout, coupons, and payments, contact support@coolerandcrumb.shop. Our shared support service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding US federal holidays. The first response time for general inquiries is one business day. Messages received outside the service window are answered in order of arrival the next business morning; order confirmations, tracking notifications, and checkout help pages remain available around the clock.

When you contact support, please include your order number or the email used at purchase, the product name or listing link, and a brief description of your request. Simple questions are answered immediately, and specialist matters are forwarded to the relevant department with full context. We will notify you if your message is transferred, including the department handling it. Unresolved general inquiries are escalated to the after-sales department lead for final disposition.

Children's Privacy

Our store is intended for adult shoppers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact legal-privacy@coolerandcrumb.shop and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when the current version took effect. Continued use of coolerandcrumb.shop after an update constitutes acceptance of the revised policy.

Contacting Us

For privacy or legal matters: legal-privacy@coolerandcrumb.shop

For all other support: support@coolerandcrumb.shop

Postal address: Cooler & Crumb, 1428 Marlowe Avenue, Suite 305, Portland, OR 97214, United States