Cooler & Crumb is an independent, multi-brand specialist retailer founded in 2019. The store was started by a small team of former outdoor-gear and housewares buyers who spent years managing insulated-goods categories for larger retailers. The company runs lean out of its Portland operations base — 1428 Marlowe Avenue, Suite 305, Portland, OR 97214 — handling buying, listings, and customer service in-house rather than outsourcing to call centers or drop-ship networks.

We focus exclusively on soft-sided cooling, insulation performance, and lunch-carrying gear, offering a curated selection of insulated bags and lunch packs from Fit & Fresh, Mier, BUILT, and PackIt. Our staff evaluate fabric denier ratings, liner food-safety certifications, zipper and seam construction, ice-retention data, and closure systems, so we can explain the practical differences between bento-style lunch totes, family cooler bags, and freezable designs.

No. Cooler & Crumb is an independent third-party retailer. We are not an official site of Fit & Fresh, Mier, BUILT, or PackIt — we simply curate and sell their products through authorized wholesale channels so shoppers can compare designs, capacities, and features across brands in one place.

Rather than stocking everything a brand makes, we carry a deliberately edited range. Each product is chosen to cover a distinct use case — commute-size lunch bags, larger family coolers, freezable everyday designs, and compartmentalized meal-prep carriers — so you can compare like-for-like across brands without wading through near-duplicates. Our catalog currently includes over 400 items across the four brands we carry.

Lower prices reflect sourcing and overhead efficiency, not a compromise in product. We buy in seasonal wholesale quantities directly from brand-authorized distributors, consolidating four brands through a small number of sourcing relationships to reach volume tiers smaller shops can't. Inventory is held in a single modest warehouse — no storefront rent, regional split-shipping, or multi-site overhead — and our narrow catalog keeps carrying costs and markdown risk low. The same brand-authentic bags reach you below typical department-store pricing, with every item passing the same inbound inspection before it ships.

Prices vary by size, insulation technology, and materials within each brand's line, and temporarily by promotion timing. Closeout and end-of-season items may be discounted further while new-season arrivals launch at full base price. Two similar-looking bags can also differ in liner certification, fabric denier, or ice-retention performance — often the real driver of a price gap. Promotions are funded from our own margin, planned into the seasonal pricing calendar, so a discounted price never changes the product or its sourcing.

Yes — apply CRUMB15 at checkout for 15% off eligible items. Coupon eligibility follows checkout rules, so if an item is excluded, that will be shown during checkout.

Checkout accepts standard payment options available at the time of purchase. If you have a checkout, coupon, or payment question, our support team at support@coolerandcrumb.shop can confirm order receipt and help with status updates.

Every bag sold is a genuine, brand-new product from the named manufacturer, purchased through brand-authorized wholesale distributors with documented purchase records for each season. We don't accept gray-market, liquidation-lot, or unverified marketplace inventory. A sample from each received carton is checked for zipper function, seam integrity, liner odor, and label authenticity before stock is released, and every order is visually inspected for cosmetic damage before packing.

On arrival, check the product tags, stitching, and zippers against the listing photos, and inspect the liner for any transit damage. We recommend keeping the original packaging for the first 30 days in case a return is needed. If anything looks off, contact the quality team with your order number and photos.

Contact the quality team at quality@coolerandcrumb.shop with your order number, the email used at purchase, at least two clear photos (one of the product tags or branding, one of the area of concern), and a short description of what differs. The team acknowledges the claim within one business day and compares your photos against the season's authorized purchase records. If a concern is confirmed, you receive a full refund of the item and shipping — and you keep the item at no cost. No claim is closed without a written explanation, and unsatisfied outcomes are escalated to the service lead for final review within three additional business days.

Shipping is free on orders over $45.00. Orders below that threshold ship for a flat $8.00.

Email shipping@coolerandcrumb.shop with your order number, tracking number, and the delivery address as entered at checkout. The shipping team opens a trace with the carrier once standard delivery time has passed, applies address corrections before dispatch wherever possible, and routes transit-damage claims to the quality team with photos for the remedy decision. If a carrier is unresponsive after ten business days, the case escalates to the fulfillment manager for a replacement or refund decision. First response time is one business day.

Returns are accepted within 30 days of delivery. Email after-sales@coolerandcrumb.shop with your order number, the reason for the return, and whether the item is in its original packaging. A prepaid return label or exchange instructions are issued once eligibility is confirmed, and refunds are confirmed once the returned item passes a brief inspection.

Warranty coverage follows the product information and support guidance provided with each item. If you believe you've found a manufacturing fault, the quality team at quality@coolerandcrumb.shop can coordinate a repair, replacement, or refund once the claim is reviewed.

General questions go to support@coolerandcrumb.shop, where a generalist routes messages to the correct specialist queue and notifies you if a transfer happens. For pre-purchase help — comparing sizes, capacities, and insulation features across brands, or confirming stock — email pre-sales@coolerandcrumb.shop. For returns, refunds, and order errors, use after-sales@coolerandcrumb.shop. For suspected defects or authenticity concerns, use quality@coolerandcrumb.shop, and for shipping issues use shipping@coolerandcrumb.shop.

First response time is one business day for most departments (two business days for quality claims). The service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding US federal holidays. Messages received outside those hours enter the queue in order of arrival and are answered the next business morning. To speed things along, include your order number or the email used at purchase, the product name or listing link, and a brief description of your request.